Vacant Positions at Save the Children Nigeria

Accountability and CRM Assistant

Job Specifications:

  • Full Time
Job Description:
  • The responsibilities of the post may require the post holder to have regular contact with children or young people and, in the overseas context all posts are considered to be level 3 posts in view of potential situations which may allow staff unsupervised access to vulnerable children and young people.

Role Purpose

  • The role is responsible for receiving and registering complaints and their responses in the complaint database in a timely manner.
  • This position will also be responsible for communicating response to enquiries and complaints to beneficiaries in a dignified manner.

Scope of Role:

  • Reports to: Accountability Officer
  • Staff directly reporting to this post: nil

Key Areas of Accountability
Receive and respond to complaints and feedback:

  • Handling of the CRM phone lines
  • Receive complaints and feedback via the CRM toll-free lines
  • Respond to inquiries from programme beneficiaries
  • Refer programme specific complaints to accountability focal points.

Document all feedback and complaints received from programme beneficiaries:

  • Lodge all feedback, complaints and responses in the CRM database
  • Ensure complaints are closed within the appropriate timeframe
  • Ensure CRM database is forwarded to the accountability coordinator monthly
  • Ensure confidentiality of complaint data is respected.

Others:

  • Provide support to accountability officer and adviser to ensure effective CRM system across programmes
  • Ensure CRM database is forwarded to the accountability adviser monthly
  • Ensure the confidentiality of complaints data is respected.
Qualifications and Requirements:
  • At least a Bachelor’s Degree in a related field and 1 year of professional experience. Previous experience with other local and international NGOs
  • Must have completed NYSC.
  • Advanced computer literacy (MS Office applications, web-based applications and advanced statistical package utilization e.g SPSS, STATA-12DHIS etc)
  • Good interpersonal skills and influencing skills
  • Ability to work within a team setting
  • Independence, adaptability and flexibility
  • Experience in or understanding of programme accountability principles
  • Commitment to championing community and partner point of views
  • Very good listening and facilitation skills – capable of managing and facilitating group discussions with programme participants, children, parents/caregivers, local officials, partners and all levels of staff
  • Ability to work in partnership with government and other NGO’s staff
  • Ability to mobilise people – to develop and maintain relationships with staff and communities to ensure their participation in save the children’s ways of working
  • Knowledge and experience of child safeguarding policies and procedures
  • Ability to speak  Hausa and any of these languages is required.(Kanuri, Shuwa, Babur, Margi, Goza, Madara and Chibok).

Desirable:

  • Good understanding of accountability principles in terms of donors and organisational management but critically also to beneficiaries.

Skills and Behaviours (Our Values in Practice)
Accountability:

  • Accuracy and timeliness in all areas of responsibility
  • High level of accuracy in work, and ability to analyse complex sets of relationships and situations
  • Holds self and others accountable.

Ambition:

  • Future-orientated, thinks pro-actively.

Collaboration:

  • Working effectively with stakeholders to achieve common goals
  • Excellent communication and interpersonal skills
  • Builds and maintains effective relationships, with their team, colleagues, members and external partners
  • Approachable, good listener, easy to talk to.

Creativity:

  • Designing more effective admin systems
  • Willing to take disciplined risks.

Integrity:

  • Honest, encourages openness and transparency, demonstrates highest levels of integrity.

Community Capacity Officer

Job Specifications:

  • Full Time
Job Description:
  • Bachelor’s degree (Master’s degree preferable) in Public Health, Social Science or related field with three years extensive experiences in community mobilization in the areas of MNCH
  • Experience and familiarity with participatory approaches and tools for trainings and program implementation at community level
  • Commitment to working with marginalized and disadvantaged group of people, remote areas
  • Experience in communications and health governance and social accountability
  • Knowledge of the community health system of government
  • Fluent spoken and written English and local language
  • Proven experience delivering training and capacity building in behavior change communication in MNCH and health governance
  • Excellent report writing and data analysis skills
  • Computer skills on MS Word, Excel, Power Point
  • Effective communication skills, both in written and verbal forms in order to establish effective relationships with a wide range of audiences, including at a geographical distance
  • Ability to think and act fast
  • High flexibility
  • Strong sense of urgency and work ethic.
  • Can tolerate working under ambiguous circumstances and sometimes difficult situations
  • Understands and believes in Save the Children’s mission and vision; commits to its objectives and willing to adopt Save the Children’s methodology and framework

Other

  • Women are encouraged to apply.
Qualifications and Requirements:

Accountability:

  • Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
  • Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved

Ambition:

  • Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
  • Widely shares their personal vision for Save the Children, engages and motivates others
  • Future orientated, thinks strategically.

Collaboration:

  • Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
  • Values diversity, sees it as a source of competitive strength
  • Approachable, good listener, easy to talk to.

Creativity:

  • Develops and encourages new and innovative solutions
  • Willing to take disciplined risks.

Integrity:

Method of Application

Interested and qualified candidate for “Jobs at Save the Children Nigeria” should click the button below to apply.

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